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FOR IMMEDIATE
RELEASE
CONTACT:
Robert Schifreen
International Technology Publishing
+44 1323 873 980
editor@techsupportalert.com
http://www.techsupportalert.com
Survey Finds Free Computer Advice Better
Than Commercial Services
Web Sites That Offer Free Technical Help
for PC Users, Often Provide a Better Service
Than Those That Charge Fees
January 17, 2001 (INB) -- That's the finding
of researchers from Tech Support Alert
http://www.techsupportalert.com, a web site
that helps computer users locate the best
Internet technical support information.
The Tech Support Alert staff recently carried
out the first detailed survey of sites designed
to help users solve PC problems. This involved
emailing a collection of typical PC problems to
45 sites, and monitoring the responses received.
"We put the same set up questions to all sites"
said Robert Schifreen, Editor of Tech Support
Alert and a highly respected UK computer
journalist. "What surprised us most, was the
speed and quality of the answers we got from
some of the free support sites. They provide a
first class service for zilch."
"It's not that the pay for support sites were
poor. In particular, three were superb and were
awarded our 'Highly recommended' ranking. It's
just that we didn't expect the free sites to be
so incredibly good." Schifreen attributes the
results to the zeal of the enthusiasts who staff
the free support sites. "These people love
computers and are only too happy to help others
with their problems."
When asked what advice he would give to users,
Schifreen quipped, "I guess it's a case of why
should you pay, when you can get it for free."
Full results of the survey, including links to
all the recommended sites, are now online at
http://www.techsupportalert.com.
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